Effective Date: 23-09-2024
At KoreanCares.shop, we strive to provide the best digital products to our customers. Please read our return and refund policy carefully.
Returns
Due to the nature of digital products, all sales are final. Once a digital product has been downloaded or accessed, it cannot be returned.
Refunds
We offer refunds only under the following conditions:
- If there is a technical issue with the product that cannot be resolved within 7 days.
- If you were charged incorrectly due to a processing error.
To request a refund, please contact us at urbanmerch777@gmail.com within 7 days of purchase. Include your order number, a description of the issue, and any relevant screenshots.
Our team will review your request and respond within 3 business days. If approved, the refund will be processed within 7 business days to your original method of payment.
Exchanges
We do not offer exchanges for digital products.
For further assistance, please contact us at urbanmerch777@gmail.com.